If you are not satisfied or you made a mistake when selecting the product purchased through our website, you can cancel the contract within a maximum period of 15 calendar days without justification from the date of receipt of the order that you or any other that you have indicated, other than the carrier that received the product.
To exercise your right of withdrawal you must notify us of your decision by means of an unequivocal statement, as follows:
By e-mail: firstname.lastname@example.org
How to send it so that a refund can be assessed:
The product must be in its original packaging, without having been washed or used.
The original packaging must be placed inside a plastic bag, box or resistant wrapping to avoid incidents, loss of parts, etc.
Once the package has been received:
Once we receive your return in our offices, the quality control will proceed to evaluate whether the goods meet all the requirements to be eligible for reimbursement.
The refund of the amount to be returned will be effective within 15 working days.
Shipping costs are NOT included in this type of reimbursement and a return fee will apply:
European Countries: 8,50€